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1. Who We Are
Kinwyse is operated by Subtle Consulting (Pty) Ltd. We provide tools that help families preserve genealogy, oral memory, and heritage records.
2. Information We Collect
To run Kinwyse, we collect information such as:
- Account details like your email address, profile name, and sign-in data.
- Family data you create, such as people, relationships, stories, and source records.
- Files and metadata for images, documents, and other family memory material you upload.
- Technical and security logs used to protect accounts and keep the service reliable.
3. How We Use Information
- Provide account access and core family-history features.
- Save, organize, and display your family records and uploaded content.
- Improve service reliability, quality, and abuse prevention.
- Respond to support requests and operational issues.
5. Security and Retention
We apply layered security controls to protect accounts and family records. No platform can promise absolute security, but we continuously monitor and improve protections.
We keep data for as long as needed to provide the service, meet legal obligations, and resolve disputes. Retention periods may vary by data type and legal requirements.
6. Your Choices
You can review and update account information through your profile. For account-related requests, corrections, or support queries, contact us at kinwyse@subtleconsulting.co.za.
7. Children
Kinwyse is intended for users who can lawfully use online services in their region. If you believe a child has provided personal information inappropriately, contact us so we can review and respond.
8. Changes and Contact
We may update this policy from time to time. Material updates will be reflected by revising the effective date.
For privacy questions or requests, contact us at kinwyse@subtleconsulting.co.za.